Security Privacy

We take data protection seriously.

With continuous improvements to our product, we invest time in ensuring our product keeps your data safe and secure. We’ve made a FAQ to help resolve some of your security worries.

Storage and data

Everything in terms of data transmitted within Adracare employs 256 bit AES encryption, which is the same grade of encryption used by financial institutions.

Our communication 1s encrypted in transit, in the database, and at rest leveraging AES 266 Bit encryption.

Our Plattorm maintains strict geographic boundaries, and as such, data for patients and providers in one country never crosses into another.

Your data is safe and secure. it is not transmitted to other locations. Ihe only time your data is accessed internationally is if we are providing you with support. See below for more information.

Our plattorm is scanned tor vulnerabilities with every code change berore getting deployed into production environments. Any potential vulnerabilties are detected and remediated immediately. Adracare has never had a breach. However, suppose a breach is ever to occur, in strict accordance with our Data Breach Policy, the Chiet Compliance Officer will invoke the data breach management protocol, suspending access to users who may have been part of the incident, securing all audit logs associated with the incident, notifyving all parties impacted by the breach. Our data breach and notification protocols are reviewed and tested annually by 3rd party Privacy and Security auditors. We make sure to do everything in our power to ensure breaches don't happen.

Access and visbility

Yes, we are. if you dont see your compliancy above, you can review our compliancy documentation by scrolling down to our compliance statement or clicking here

Yes - the video quality is automatically adjusted based on a user's internet speed. A quick way to check what quality you (or your patient) can expect is to visit https:/www.speedtest.net and check your download and upload speeds.

Low-quality video will be used for internet speeds between O.15 Mbps and O.54 Mbps. Medium-quality video will be used for internet speeds between O.54 Mbps and 1.5 Mbps. High-quality video will be used for internet speeds greater than 1.5 Mbps.

Our plattorm and policies are audited by independent rd party Privacy and Security auditors on an annual basis.

Yes, but only certain full-time employees of Adracare access this information on a highly regulated basis for Quality Assurance and Testing. We use realistic sample data wnenever we can, but we require accesS to TIX ISSues to investigate certain records.

No, we do not record any vide0 sessions. Ihe only people who can see video appointments are the participants.

Partnerships and metadata

Yes-the video quality is automatically adjusted based on the user's internet speed. A quick way to check what quality you (or your patient) can expect is to visit https://www.speedtest.net and check your download and upload speeds.

Low-quality video will be used for internet speeds between O.15 Mbps and 0.54 Mbps. Medium-quality video will be used for internet speeds between O.54 Mbps and 1.5 Mbps. High-quality video will be used for internet speeds greater than 1.5 Mbps.

Our Plattorm and policies are audited by independent srd party Privacy and SeCurity audtors on an annual basis.

Yes, but only certain full-time employees of Adracare access this intormation on a highly regulated basis for Quality Assurance and lesting. We use realistic sample data whenever we can, but we require access to fix issues to investigate certain records.

HIPAA, PHIPA & PIPEDA compliance stateme

Adracare is committed to and has implemented many safeguards to ensure its devices, services, websites and data systems (collectively”Products) are compliant with the regulations and conditions set forth in the Health Insurance Portability and Availability Act (HIPAA), the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable personal health information legislation where it operates. Adracare is committed to the continuous improvement of its policies to ensure our Products incorporate state-of-the-art information technology privacy and security measures.

Adracare deploys its solution in data centers in Canada, United States of America, United Kingdom, and Australia, and new data centers are constantly added to meet the personal health information regulations in each region. Data in one region never travels into another, and all geographic boundaries are maintained to all scoped data. All solutions are deployed with redundancies and regular backups, in accordance with Adracare’s Written Information Security Program, available on request.

Adracare protects personal health information through the following integrated administrative, physical and technological safeguards:

Details

Administrative Safeguards. Adracare has implemented policies to ensure appropriate assignment of data access permissions and proper movement and handling of that data. Privacy training is an annual mandated event for all staff, as well as annual review of policy effectiveness during internal or third party auditing of our Products.

Physical Safeguards. The primary physical safeguard for Adracare is to not retain sensitive data in any public or private Adracare location other than those assigned for database management and quality assurance activities. Specific workstation usage, disposal, reuse and security measures are in place. Access to Adracare facilities are all independently controlled via key access preventing walk-up intrusion. Adracare data centre uses a cloud-based architecture with inherent security measures including 24 hours monitoring, advanced fire protection systems, uninterruptible power and database redundancy. Annual audit of the facility security plan, disaster recovery plan, and contingency plans are in place.

Technical Safeguards. To further protect sensitive data, Adracare enforces unique software architecture that includes user identifications, various database audit logging, data integrity systems and verified backups, entity authentication programs, digital certificates, various levels of encryption (for data in rest, and in transit) and other custom architecture to further obscure sensitive data from threats.

Did you have a complaint or did we miss your question? Please email us at support@adracare.com or fill in the form below and we’ll get back to you within 24 hours.

Contact Us

Adracare is committed to protecting and respecting your privacy, and we'll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
By clicking submit below, you consent to allow Adracare to store and process the personal information submitted above to provide you the content requested

Other information

Adracare will never share, sell, or trade Personal ldentifiable Information (PI) or Personal Health Information (PHI) to third parties. Adracare does not use or disclose Personal Health Information, except as necessary in the course of providing its product and service to its clients. If disclosure of Personal Health Information is necessary at any point, it 1s Used or disclosed strictly in accordance with the Personal Health Intormation Protection Act.

Contact

If you have further questions regarding our Privacy Statements, please contact our Chief Compliance Officer at compliance@adracare.com or 1-855-783-6771

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